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Webhow to find and resolve an error code. No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble. The phone support already tried. Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated. Customer the larger box is on a different tv and is. Webto resolve this issue, you may need to restart your tv box. For more information, please see restart your x1 tv box. If you continue to experience issues, please contact us. Webnew box fails at initialization. So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr. It shows up on my. Webi can assist with troubleshooting your xre errors. It is possible there may be an issue with the cable line causing you the errors on both boxes. I'll need to check diagnostics.